(07 Dec 2021)
American Airlines has confirmed that it will
complete full end-to-end workflow integration of New Distribution
Capability (NDC) technology for points of sale in North America
via Amadeus by early 2022.
Earlier this year, American completed NDC
integration with Amadeus for its European points of sale.
More travel advisors and corporations will soon
have access through the Amadeus Travel Platform to American’s
flights, ancillaries, and current and future elevated offers such
as Main Plus, Corporate Experience and Main Select.
American Airlines Boeing 777 reg: N779AN. Picture by Steven Howard of TravelNewsAsia.com
“We’re proud to be the first major U.S. airline to
integrate with a GDS and look forward to completing full
integration with Amadeus for the North American market early next
year,” said Neil Geurin, Managing Director of Digital and
Distribution for American Airlines. “This market launch will be a
significant milestone for our industry and creates opportunities
for more personalized offers and a more intuitive booking
experience. We enjoy a longstanding partnership with Amadeus and
will continue to work with their travel seller network to
modernize the booking experience for years to come.”
Travel advisors and corporations using the Amadeus
Travel Platform for points of sale in North America will soon
enjoy a more seamless shopping, booking, ticketing and travel
management experience. In addition, they will have access to the
airline’s Main Plus offer, which includes complimentary access to
Main Cabin Extra and preferred seats, preferred boarding and a
free checked bag in addition to the Main Cabin baggage allowance.
Main Plus is available only through American’s website and booking channels
equipped with NDC.
The integration also provides more post-ticket
servicing capabilities with the ability to make voluntary changes
and book ancillaries such as seat assignments, including Main
Cabin Extra.
“We’re pleased to be the first travel technology
provider to fully integrate NDC with American Airlines, and look
forward to bringing American’s elevated content offerings to our
travel partners and directly to corporate travelers who book
through Cytric,” said Javier Laforgue, Executive Vice President,
Air Distribution for Amadeus. “Our teams have worked hard to bring
the travel community an enhanced retailing experience, and we’ll
continue to build on our partnership to innovate in distribution.”
In addition to Main Plus and enhanced servicing
capabilities, the integration provides corporate travel buyers
access to the airline’s Corporate Experience offer which was
launched earlier this year and can be purchased on behalf of
companies that are members of the airline’s Business Extra reward
program.
Corporate Experience provides access to a preferred seat,
priority check-in, priority security, and priority boarding.
In the future, buyers will have access to elevated
offers like Main Select, which will provide refundable fares,
priority boarding, priority check-in, choice of all seats in Main
Cabin at time of booking including Main Cabin Extra and free
same-day flight changes.
See also:
Future of Airline Distribution and NDC – HD Video Interview with
Yanik Hoyles, IATA.
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