(16 Jun 2021)
Finnair launched a totally new
ticket and renewed its other ticket types on Tuesday.
Customers can now choose from three ticket types – Light, Classic and Flex – available for
both Business and Economy Class on all short-haul and most
When booking a ticket, customers select
the travel class experience they prefer and the level of
flexibility for making reservation changes – along with some
additional services included in the ticket. The rest of the
experience can be tailored with a selection of ‘extras’.
“There is an increasing need to personalise the travel
experience, and our new ticket types offer opportunities for
choice and tailoring,” said Ole Orvér, Chief Commercial Officer,
Finnair. “We want to offer our customers journeys that look like
them, and we will be adding more choice and personalisation
opportunities to our offering as we re-introduce services and
prepare for ramp-up of our operations.”
Business Light is
a totally new ticket type designed especially for leisure
travellers who want to travel light and affordably while enjoying
Business Class comfort. Business Light includes carry-on baggage
only. Reservation changes, refunds, airport priority services,
lounge access and onboard internet are not included in the ticket
price and customers can elevate their experience by choosing the
travel extras that matter most to them.
ticket is the most popular option allowing ticket date changes and
including one piece of checked baggage. With a Classic ticket
bought on 15 June or later, customers can make travel date changes
flexibly, paying only the possible fare difference between the
original and new tickets. A refund is not possible in the case of
a customer cancelling their reservation.
The Flex ticket
is a fully flexible and refundable ticket option serving those
whose plans can change. When changing travel dates with a Flex
ticket, customers only pay the possible fare difference between
the original and new tickets. In case a customer wants to cancel
their trip, the ticket will be refunded. Flex tickets include
checked baggage and advance seat reservation. A Flex ticket bought
after 15 June doesn’t include airport priority services.
Customers who purchased their tickets before 15 June will travel
with their original tickets and the benefits that were included
with them. Due to the coronavirus situation, Finnair offers all
customers with bookings made latest on 31 August 2021 extra
flexibility for travel date changes.
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