(06 July 2021)
SITA has implemented its new-generation of passenger
processing infrastructure at Václav Havel Airport Prague, paving
the way to a completely touchless, mobile passenger journey at the
airport in future.
Beyond optimizing the current experience for
passengers, SITA’s next-generation platform empowers Prague
Airport to move from the traditional passenger journey to a more
efficient and seamless digital experience using mobile,
self-service and automated solutions on-site and off-site.
In future, passengers will be able to complete various
steps of the journey, such as check-in and bag drop, from their
mobile phone or using their biometric identity, improving
passenger satisfaction and streamlining the flow of passengers
through the airport.
Part of the solution is the deployment of 35
versatile SITA TS6 check-in kiosks that allow passengers to check-in with ease and, with the support of SITA Flex, enjoy a unified
experience no matter which airline they are flying.
SITA Flex, which is designed to be cloud-based,
can be switched on the moment an airline develops a cloud-based
Martin Kucera, Director of Prague Airport
Operations, said, “This investment in our terminal infrastructure
is as much about today’s requirements as it is about preparing us
for a new automated and more digitalized passenger journey in the
future. Based on the open tender, SITA has offered us a long-term
solution that allows us to bring even better customer experience
to our passengers while using the maximum functionality of the
technology implemented at Prague Airport, the gateway to the Czech
Every year, Prague airport looks
after millions of passengers, connecting the city directly with more
than 100 destinations.
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