Travel Counsellors set up support helpline for Monarch customers
Travel Counsellors have set up a dedicated freephone number and e-mail address for any travellers affected by the Monarch collapse, offering advice to people about how their holiday is protected.
“Following the collapse of the Monarch Group our priority was to ensure our customers, both overseas and due to travel, were looked after,” says UK managing director and CCO Kirsten Hughes.
“We acted quickly so the majority of our affected customers had alternative arrangements secured within the first few hours. However, we have seen an outpour across social media and in the press from people who are still unfortunately suffering as a result of the collapse, and are unclear of where to turn to for help and information after struggling to get this from their booking provider. So we have set up this number and email to simply offer this advice and ensure that these people are clear on if and how their travel plans are protected and the options available to them.”
Those looking for advice and guidance on their Monarch booking can call 0800 061 2155 or email [email protected], which will connect them to the company’s head office helpdesk.