(04 Mar 2022, 11:48 +07)
United Airlines has launched a new way for
customers to skip the line, check their bag in a minute or less on
average, and get to their flight.
The bag drop shortcut is a free service which is
currently available at all of United’s U.S. hubs in Chicago, New
York/Newark, Washington D.C., Houston, Denver, Los Angeles and San
Francisco.
The airline plans to expand the service to
dozens more new airports this year.
United Airlines has launched what it calls ‘bag drop shortcut’
“Our initial customer data proves this free,
simple-to-use process saves our customers time and energy as they
get ready for their flight,” said Toby Enqvist, chief customer
officer for United. “We’re thrilled to be the first to offer this
service to all customers who check-in on our award-winning mobile
app.”
To use the service, customers first select the
number of bags when they check-in on the United app. At the
airport, they find the bag drop shortcut location and place their
bag(s) on the scale and scan their boarding pass at the kiosk. A
United Airlines employee then checks the customer’s ID, applies
the bag tag.
United continues to reward its app users with
exclusive experiences, such as the bag drop short cut.
Originally tested in New York/Newark in August
2021, the airline says the service was an instant success and in
less than six months, it has moved from a proof-of-concept to a
fully functional service in all seven of United’s hubs.
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