AIR TRAVEL is arguably the most popular mode of travel when needing to cover thousands of kilometers and cross many seas in a stipulated time. This is why the experience is important.
Disrupted flights and bad customer service can put a passenger off an airline, resulting in the loss of loyalty. Not many people like taking those risks, so one UK-based medical travel insurance provider has taken the liberty to help you differentiate the good from the not-so-great.
Get Going has found that Japan Airlines is the most reliable airline in 2019. The airline has also been named the airline the number one best airline overall, which accounted for the percentage of flights delayed, percentage of flights canceled, average delay waiting time, safety ranking and customer rating.
In fact, Japan Airlines has just 10.54 percent of flights delayed and 1.05 percent canceled, while delay times were also among the lowest, at 31.7 minutes. To add on, according to Get Going’s index, the airline’s safety ranking received a 10/10 and its customer rating was 7/10.
This is not the first time that Japan Airlines is being highlighted for its reliability. In January 2019, flight information company OAG’s Punctuality League for 2019 named the East Asian airline one of the world’s most punctual airlines.
The Japanese flag carrier has also always prided itself in providing topnotch service for its valued customers and this includes a thoroughly unforgettable dining experience.
Currently, Japan Airlines boasts a fleet size of 159 aircraft and operates flights to over 90 destinations including 33 international destinations across Asia, Americas, Europe, and Oceania.
For the index, Get Going collected the amount of flights for each respective airline over the period of November. The medical travel insurance provider measured the percentage of those that were delayed or canceled as well as the average length of delay.
For customer ratings, the score was ranked out of 10. Safety rankings were between one and seven stars. Once all the data was collected, each metric was made into a weighted index, which then allowed Get Going to give airlines and overall performance score.
Here is the full list of the top 10 best airlines:
- Japan Airlines
- KLM Cityhopper
- Azul Brazilian Airlines
- Qatar Airways
- All Nippon Airways
- Jet Airways
For those of you traveling from anywhere in the US, you would be glad to know that among the top-performing airlines in the US are Delta Air Lines, United Airlines, and American Airlines. Delta fared the best at 24th. United Airlines came in 37th, while American Airlines was 49th of 50 airlines surveyed.